If you’ve been slowly adjusting to the new age of digital everything, the first thing you’ll realize is that it’s ever-changing. Each day there is something new and an application or program replacing an outdated one. Online banking can be a convenience for many people, but for some, it can be a hard pill to swallow. Here are a few suggestions and tips on navigating through online banking and what things you can still do in-person as well as over the phone.
Online And Phone Applications
Do you feel like you’re constantly hearing “There’s an app for that?” While some people may find a phone application for their bank as convenient and easy to use, you may not. It can take some getting used to. So, what are some of these applications used for?
- *Notification of your checking or savings account balance.
- *Recent and pending transactions.
- *Low-balance alert.
- *Transferring funds from checking to savings or other accounts.
- *Remote deposit.
You can tailor your phone application to meet your needs. But keep in mind that you can also get this same information in-person from the teller or customer service representative at your bank. You can obtain a visual print out of recent statements and transactions tailored to your needs and have the representative review any discrepancies with you. If you’re the type of person who still appreciates in-person contact with your bank, using the drive-thru service as well as the lobby is a good way to maintain a face-to-face relationship with employees. Depending on what type of phone you currently have and what type of computer platform you use, some phone and online web applications may or may not work on your device. If you bank with OakStar Bank, ask if their web technology is compatible with your online devices.
Another service that you can utilize through digital internet banking is a calendar. A digital calendar is a type of application or online service that you can use to help keep track of your bills or other financial obligations through your bank. You can customize it so that you’re reminded of when to make payments as well as when and how much to withdraw from a specific account. It also keeps track of how much you spend and how much you set aside into your savings account. Digital calendars replace paper calendars and other forms of paperwork or ledgers that you may enter manually. Ask your bank’s customer service rep if there is a digital calendar application for your specific bank branch.
Real-Time Customer Service
While most hometown and larger banks still offer in-person customer service, some are switching over to virtual customer service to fit client’s schedules and needs. While online chat hubs have been available for several years, face-time is now available with some mobile and online apps. This allows you to have a face-to-face with a specific department manager from your hometown bank. You can discuss fraudulent activity, loan options and applications, as well as your stock portfolio—without having to leave your home or work office. Ask your bank if they offer any sort of real-time virtual customer service options.
Virtual Financial Advisors
Have you been wondering about your 401k or dividends on your Roth IRA? If you have pressing concerns about your existing taxes or retirement accounts, you may wish to consult with a virtual financial or tax advisor. Some digital banking services offer virtual financial advisors who will work with you remotely to help answer questions or help guide you on how to manage your funds properly. Of course, this doesn’t take the place of a sit-down session that thoroughly details all of your investments, stocks, and bonds. Virtual financial advisors can answer quick questions about your existing accounts and give you generalized information about specific accounts offered by the company. They can also help you set up appointments with tax and retirement specialists who can help guide you to make the best and most informed choices regarding your financial portfolio.
Technology is constantly evolving with one sole purpose in mind—to make managing your lifestyle easier and less complex Nothing can replace some services that are offered through your local bank, but the ever-advancing digital marketplace gives you advanced technological options for your financial portfolio.