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Providing IT support for an entire company can be both hectic and challenging when it comes to time management. The fast-pace of a helpdesk often requires workers to troubleshoot various issues within a company at multiple levels. Most of the time, help desk staff are the first ones called when any issues arise. It is important to remember that when it comes to help desk software, efficiency and attention to detail can help a company save both time and money. Here are just a few ways that help desk software can be a benefit to your company’s bottom line.
Streamline Support Issues
Help desk software can greatly improve profit margins by streamlining the way IT issues are handled across multiple departments. Help desk software includes a series of modules designed to improve the way issues are handled. It organizes and sorts issues into job tickets that are easily tackled by talented IT employees.
Automatically Generate and Track Service Tickets
Email integration allows every aspect of the process to be tracked and sorted. Email messages can be automatically formulated into ticket comments. Without this feature, service tickets would have to be manually updated. As a result, status updates on IT / service issues can be provided automatically, rather than requiring time-consuming emails to notify end users of a resolution to a problem or an update to an unresolved issue.
Save Using the Cloud
Additionally the option for cloud based or web-based help desk software helps lower the costs your organization would experience if you were to deploy the software on your company’s premises and hardware.
Survey Says…
Surveys are a great way to gather information from a wide range of subjects. Some help desk software can generate web surveys, such as customer satisfaction or user preferences surveys. This ensures a fast, reliable method for data collection and also routes the results into manageable spreadsheets for easy access to important information.
Return on Initial Investment
Help desk software not saves organizations money but offers companies a return on their initial investment. For instance, help desk software company IssueTrak was able to provide clients with an average 126% return on their investment using help desk software. For every dollar spent on the purchase of this software, companies made an additional $1.26 cents of profit. This level of profit adds up significantly over the course of a year.
Beyond monetary profit, help desk software offers companies a great deal of savings in terms of improving employee efficiency and productivity.
This article was provided by IssueTrak, who provides help desk, issue tracking and process management software to companies across many industries to help improve their businesses and efficiencies. Learn more about IssueTrak help desk software here.
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