Most kids dream about becoming a firefighter or an astronaut or maybe even a customer service representative when they’re young. Oh wait, that last one might be more of a nightmare. Let’s face it: a job as a CS rep isn’t exactly a high paying one and most of the reps I’ve talked to haven’t […]
Ever Taken Advantage of a Satisfaction Guarantee Offer?
“Satisfaction Guarantee” is a term that I hear thrown around a lot these days. My interpretation of that phrase is that if I’m not satisfied with any aspect of the service or product I receive, I’m entitled to a full refund. That seems like a pretty bold statement, doesn’t it? What business in their right […]